Warranty and Returns
At AKK, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to email us in: help@akk.com if you have any issues with your order!
HOW TO REACH US
Contact us by email help@akk.com and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
OUR SOLUTIONS:
-AKK 's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price or resend for free a replacement at our expense. This solution is only when AKK is responsible for shipping the wrong item/ size or customers got the damaged/defective items from us. Please note that customers do not need to send it back to our warehouse.
Customer's Responsibility:
1.Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case:
(1)For an exchange, the customer will be responsible for the shipping fee to send us back. we will cover shipping fees for sending a replacement shoe.
(2) For the refund, the customer will be responsible for the shipping fee to send us back. and we will deduct a flat Processing Fee of USD 5.00 each pair shoe when we refund money to every client. If the order has extra freight like expedited freight, the freight will not be refunded.
NOTE: The shoes are only returnable within 5 working days of delivery. After we make return agreement, please send a return label within 5 working days. We will not accept returns for more than 5 business days.
2.Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, customers can contact us within 5 working days of receiving the product for a partial, and we will assessment try to find a suitable solution for you. once we both agree with the refund, in this case, the customer will be responsible for the shipping fee to send us back and we will deduct a flat Processing Fee of USD 5.00 for each pair of shoe when we refund money to every client.
NOTE: The shoes are only returnable within 5 working days of delivery.
ADDITIONAL NOTES ABOUT WARRANTY
We do not accept unpaid express delivery.
All returns must first be approved by our customer service team; please email us first.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
NOTE: We do not accept returns used item, also not accept over 50% OFF item. unless a customer received a wrong item or the item was faulty.
COMPENSATION TIME-FRAME
For returned items or items for exchange, we will need 5 working days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
-Paypal account refunds: Up to 48 hours
-Credit card refunds: Between 7-14 business days
Please contact us by help@akk.com for further help. We will do our best to help you and reply to all messages within 24 hours.（Except Saturdays, Sundays and holidays）
